Privacy Policy

1. Introduction

Black Fibre Pty Ltd (ABN 93 696 511 985, ACN 696 511 985) ("we", "us", "our", or "Black Fibre") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, hold, use, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at blackfibrepty.site or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Identity information: name, job title, and company name
• Contact information: email address, phone number, postal address
• Business information: ABN, ACN, industry, and project details
• Technical information: IP address, browser type, operating system, and browsing behaviour on our website
• Communication records: content of emails, enquiry forms, and other correspondence
• Financial information: payment details and billing information where necessary for invoicing

3. How We Collect Information

We collect personal information through the following means:

• Directly from you when you fill out a contact form, send us an email, or communicate with us by phone
• When you engage our services or enter into a contract with us
• Automatically through our website via cookies, analytics tools, and server logs
• From third parties such as referral partners, subcontractors, or publicly available sources

4. Purpose of Collection

We collect and use personal information for the following purposes:

• To provide and manage our telecommunications, fibre optic, and network services
• To respond to enquiries and provide quotes
• To process payments and manage accounts
• To communicate with you regarding our services, updates, and promotions
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve disputes
• To protect the safety, rights, and property of Black Fibre, our clients, and the public

5. Disclosure of Information

We may disclose your personal information to:

• Our employees, contractors, and agents who need the information to perform their duties
• Third-party service providers who assist us in operating our business (e.g., IT hosting, accounting, legal services)
• Government authorities or regulators when required by law or to comply with legal processes
• Professional advisers such as lawyers, accountants, and auditors

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

• Secure storage of electronic records with access controls and encryption
• Secure storage of physical records in locked facilities
• Regular review and update of our security practices
• Staff training on privacy and data protection obligations

When personal information is no longer needed for the purposes for which it was collected, we will take reasonable steps to destroy or de-identify the information, unless we are required by law to retain it.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device that help us understand how visitors use our site.

You can control cookie settings through your web browser. Disabling cookies may affect the functionality of certain features on our website.

8. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of any information that is inaccurate, out of date, incomplete, irrelevant, or misleading

To request access to or correction of your personal information, please contact us at ceo@blackfibrepty.site. We will respond to your request within a reasonable time and, where reasonable and practicable, give access in the manner you request.

9. Cross-Border Disclosure

We primarily store and process personal information within Australia. If we need to disclose personal information to overseas recipients, we will take reasonable steps to ensure that the recipient complies with the APPs or is subject to a substantially similar privacy regime, in accordance with APP 8.

10. Notifiable Data Breaches

In the event of an eligible data breach under the Notifiable Data Breaches (NDB) scheme established under Part IIIC of the Privacy Act 1988, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Complaints

If you believe we have breached the Australian Privacy Principles or wish to make a complaint about how we handle your personal information, please contact us at ceo@blackfibrepty.site.

We will acknowledge your complaint and investigate the matter within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Contact Us

For privacy-related enquiries or to exercise your rights under this policy, please contact: